Refund Policy

  At DuctCleanly (Project Al Sabah Est Gen Trad. & Cont), we are committed to delivering high-quality AC duct cleaning services. This Refund Policy outlines the conditions under which refunds may be provided.

1. Service-Based Policy

As we provide service-based work (not physical products), refunds are handled differently:

Once a service has been completed, full refunds are generally not applicable
However, customer satisfaction is important to us, and we will review concerns on a case-by-case basis
2. Eligibility for Refund

Refunds or partial refunds may be considered in the following situations:

Service was not delivered as agreed
Significant issues reported within 24 hours of service completion
Service could not be completed due to our team’s limitations
3. Non-Refundable Situations

Refunds will not be provided in the following cases:

Customer is dissatisfied due to pre-existing duct conditions
Service results vary due to system condition or external factors
Customer denies access or interrupts service after work has started
Change of mind after service completion
4. Cancellation & Refund
If a booking is cancelled before service begins, no charges apply
If cancelled last minute or after team dispatch, a service fee may apply
5. Resolution First Approach

Before issuing any refund, we may:

Re-inspect the service
Offer re-service or correction
Provide a partial refund if applicable
6. Processing Time

If a refund is approved:

It will be processed within 5–10 business days
Refunds will be issued via the original payment method (if applicable)
7. Contact for Refund Requests

To request a refund or report an issue, contact us:

📞 Phone: 60786232 / 50409270
📧 Email: Mujibm71@gmail.com
🌐 Website: https://www.ductcleanly.com/